Massnick, Forler
Customer is CEO: how to measure what your customers want--and make sure they get it by Forler Massnick - New York AMACON (a division of American Management Association) 1997 - xv, 239p.
Customer is CEO: how to measure what your customers want--and make sure they get it by Forler Massnick - New York AMACON (a division of American Management Association) 1997 - xv, 239p.
Table of Contents:<
9780814403464
Consumer satisfaction - United States
Customer services - United States
658.812 MAS