Normal view MARC view ISBD view

Creating Customer Delight the How and Why of CRM (Record no. 9310)

000 -LEADER
fixed length control field	00534nam a2200181Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	180620b2005 xxu\|\|\|\|\| \|\|\|\| 00\| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	0761932968
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number	658.812 SET
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name	Seth, Rakesh
245 ## - TITLE STATEMENT
Title	Creating Customer Delight the How and Why of CRM
Statement of responsibility, etc.	Rakesh Seth
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc.	New Delhi
Name of publisher, distributor, etc.	Sage Publications India Pvt. Ltd
Date of publication, distribution, etc.	2005
300 ## - PHYSICAL DESCRIPTION
Extent	154p.
365 ## - TRADE PRICE
Price type code	.00
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Marketing Management
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Customer relation management
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name	Seth, Kirti
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a	2da71b857f0000010166c41fcfa40c10

Holdings
Withdrawn status	Lost status	Damaged status	Not for loan	Collection code	Home library	Current library	Shelving location	Date acquired	Source of acquisition	Cost, normal purchase price	Serial Enumeration / chronology	Total Checkouts	Full call number	Barcode	Date last seen	Price effective from	Koha item type
				GENERAL SECTION	LRC_JUIT	LRC_JUIT	Other	05/03/2010	Prime Book Service	225.00	Copy 1		GEN 658.812 SET	012602	21/05/2019	21/05/2019	GENERAL BOOKS