Murthy, D. B. N. <br/><br/>
Managing Quality a practical guide to customer satisfaction 
D. B. N. Murthy 
 - New Delhi  Sage Publications India Pvt. Ltd  1999 
 - 225p. 
<br/><br/><label>ISBN: </label>0761993061 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.4013 MUR