TY  - BOOK
AU  - Murthy, D. B. N.
TI  - Managing Quality a practical guide to customer satisfaction
SN  - 0761993061
U1  - 658.4013 MUR 
PY  - 1999///
CY  - New Delhi
PB  - Sage Publications India Pvt. Ltd
KW  - Total quality management
ER  -