TY  - BOOK
AU  - Summers, Donna C.S.
TI  - Quality Management: creating and sustaining organizational effectiveness
SN  - 8120328213
U1  - 658.4013 SUM 
PY  - 2005///
CY  - New Delhi
PB  - Prentice Hall of India
KW  - Total quality management
N1  - Contents :
1. Organizational Effecttive
ER  -