TY  - BOOK
AU  - Bopp, Richard E.
AU  - Smith, Linda C.
TI  - Reference and Information Services : an introduction
SN  - 1563086247
U1  - 025.5 BOP 
PY  - 2001///
CY  - U. P.
PB  - Rain Tree Publishing Pvt. Ltd.
KW  - Reference Services
KW  - Information Services
N1  - <p>Contents :Pt. I Concepts and Process
ER  -