Sharma, D.D. <br/><br/>
Total quality management: principles, practice and cases 
by D.D. Sharma 
 - New Delhi  S. Chand and Company Ltd  2003 
 - vii, 762p. 
<br/><br/><label>ISBN: </label>8170148944 9788170148944 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.3 SHA