Ross, Joel E. <br/><br/>
Total Quality Management :  text cases and readings 
by Joel E. Ross 
 - 2nd ed. 
 - New Delhi  Deep & Deep Publications  2004 
 - xi, 465p. 
<br/><br/>Contents :<br/>1 Introduction to Total Qual 
<br/><br/><label>ISBN: </label>8175140127 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.562 ROS