TY  - BOOK
AU  - Ross, Joel E.
TI  - Total Quality Management :  text cases and readings
SN  - 8175140127
U1  - 658.562 ROS 
PY  - 2004///
CY  - New Delhi
PB  - Deep & Deep Publications
KW  - Total quality management
N1  - Contents :
1 Introduction to Total Qual
ER  -