Besterfield, Dale H. <br/><br/>
Total quality management 
Dale H. Besterfield...[ et al ] 
 - 4th ed. 
 - New Delhi  Pearson India  2017 
 - xxi, 595p. 
<br/><br/><label>ISBN: </label>9789332534452 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality management
<br/><br/><label>Dewey Class. No.: </label>658.3 BES