TY  - BOOK
AU  - Besterfield, Dale H.
AU  - Sacre, Mary Besterfield
AU  - Besterfield, Glen H.
AU  - Michna, Carol Besterfield
TI  - Total quality management
SN  - 9789332534452
U1  - 658.3 BES 
PY  - 2017///
CY  - New Delhi
PB  - Pearson India
KW  - Quality management
ER  -