Spath, Dieter <br/><br/>
Advances in Services Innovations 
Edited by Dieter Spath 
 - Berlin  Springer Verlag  2007 
 - viii, 312p. 
<br/><br/><label>ISBN: </label>3540298584 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service Management
<br/><br/><label>Dewey Class. No.: </label>658.406 SPA