TY  - BOOK
AU  - Spath, Dieter
AU  - Fahnrich, Klaus-Peter
TI  - Advances in Services Innovations
SN  - 3540298584
U1  - 658.406 SPA 
PY  - 2007///
CY  - Berlin
PB  - Springer Verlag
KW  - Service Management
ER  -