Bergman, Bo <br/><br/>
Quality from Customer Needs to Customer Satisfaction 
Bo Bergman 
 - 2nd ed. 
 - New Delhi  Overseas Press India  2006 
 - 606p. 
<br/><br/><label>ISBN: </label>8188689475 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality Control<br/>Customer services -- Quality control.<br/>Consumer satisfaction.
<br/><br/><label>Dewey Class. No.: </label>658.562 BER