TY - BOOK AU - Desel, Jorg AU - Weske, Mathias AU - Mathias Weske AU - Pernici, Barbara AU - Barbara Pernici TI - Business Process Management: second international conference, BPM 2004, Potsdam, Germany, June 17-18, 2004: proceedings SN - 3540222359 U1 - 005 LN DES PY - 2004/// CY - Berlin PB - Springer Verlag KW - Workflow -- Management -- Congresses KW - Management information systems -- Congresses KW - Business -- Data processing -- Management -- Congresses KW - Business -- Data processing -- Congresses ER -