TY  - BOOK
AU  - Heizer, Jay H.
AU  - Nathan, Jay
TI  - Cases in Total Quality Managment: manufacturing and services
SN  - 9812435050
U1  - 658.562 HEI 
PY  - 1998///
CY  - New York
PB  - Thomson Learning
KW  - Total Quality Management-case studies
KW  - Manufactures-Management-case study
N1  - <p>Contents : Case 1. Consumer Products
ER  -