Dyche, Jill <br/><br/>
The CRM Handbook 
Jill Dyche 
 -    2002 
 - xxiv,307p, 
<br/><br/><label>ISBN: </label>0201730626 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Costomer relationship management
<br/><br/><label>Dewey Class. No.: </label>658.812 DYC