| 000 | 00487nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 180620b1999 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0761993061 | ||
| 082 | _a658.4013 MUR | ||
| 100 | _aMurthy, D. B. N. | ||
| 245 |
_aManaging Quality a practical guide to customer satisfaction _cD. B. N. Murthy |
||
| 260 |
_aNew Delhi _bSage Publications India Pvt. Ltd _c1999 |
||
| 300 | _a225p. | ||
| 365 | _a.00 | ||
| 650 | _aTotal quality management | ||
| 906 | _a2db9b3647f00000101d932415ae5f8b1 | ||
| 999 |
_c14140 _d14140 |
||