| 000 | 00481nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 180620b2007 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a3540298584 | ||
| 082 | _a658.406 SPA | ||
| 100 | _aSpath, Dieter | ||
| 245 |
_aAdvances in Services Innovations _cEdited by Dieter Spath |
||
| 260 |
_aBerlin _bSpringer Verlag _c2007 |
||
| 300 | _aviii, 312p. | ||
| 365 | _a.00 | ||
| 650 | _aService Management | ||
| 700 | _aFahnrich, Klaus-Peter | ||
| 906 | _a2d9e8f367f00000100dd88aa767dc165 | ||
| 999 |
_c58685 _d58685 |
||