| 000 | 00596nam a2200205Ia 4500 | ||
|---|---|---|---|
| 008 | 180620b2006 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a8188689475 | ||
| 082 | _a658.562 BER | ||
| 100 | _aBergman, Bo | ||
| 245 |
_aQuality from Customer Needs to Customer Satisfaction _cBo Bergman |
||
| 250 | _a2nd ed. | ||
| 260 |
_aNew Delhi _bOverseas Press India _c2006 |
||
| 300 | _a606p. | ||
| 365 | _a.00 | ||
| 650 | _aQuality Control | ||
| 650 | _aCustomer services -- Quality control. | ||
| 650 | _aConsumer satisfaction. | ||
| 700 | _aKlefsjo, Bengt | ||
| 906 | _a2dc430fa7f00000100ac6ca9a087369a | ||
| 999 |
_c60750 _d60750 |
||