Bergman, Bo
Quality from Customer Needs to Customer Satisfaction Bo Bergman - 2nd ed. - New Delhi Overseas Press India 2006 - 606p.
8188689475
Quality Control
Customer services -- Quality control.
Consumer satisfaction.
658.562 BER
Quality from Customer Needs to Customer Satisfaction Bo Bergman - 2nd ed. - New Delhi Overseas Press India 2006 - 606p.
8188689475
Quality Control
Customer services -- Quality control.
Consumer satisfaction.
658.562 BER