Your search returned 5 results.

1.
Customer is CEO: how to measure what your customers want--and make sure they get it by Forler Massnick

by Massnick, Forler.

Material type: Text Text Publication details: New York AMACON (a division of American Management Association) 1997Availability: Items available for loan: Call number: 658.812 MAS (1).

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2.
Brand Promise: how ketel one, costco, make-A-wish, tourism vancouver, and other leading brands make and keep the promise that guarantees by Duane E Knapp

by Knapp, Duane E.

Material type: Text Text Publication details: New York McGraw-Hill 2008Availability: Items available for loan: Call number: 658.827 KNA (2).

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3.
Managing Service Level Quality across wireless and fixed networks by Peter Massam

by Massam, Peter.

Material type: Text Text Publication details: Singapore John Wiley & Sons 2003Availability: Items available for reference: Not for loanCall number: REF 621.384 MAS (1). :

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4.
Management of Complex Projects: a relationship approach Stephen Pryke

by Pryke, Stephen | Smyth, Hedley.

Material type: Text Text Publication details: Victoria (Australia) Blackwell Publishing 2006Availability: Items available for loan: Call number: 690.0684 PRY (1).

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5.
Quality from Customer Needs to Customer Satisfaction Bo Bergman

by Bergman, Bo | Klefsjo, Bengt.

Edition: 2nd ed.Material type: Text Text Publication details: New Delhi Overseas Press India 2006Availability: Items available for loan: Call number: 658.562 BER (1).

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